RETURNS

CREATING A 30-DAY RETURN

Locus offers a 30-day money-back guarantee on all the Locus products (subject to terms and conditions) sold through this website as long as products are returned in as-new condition and in the original packaging materials they were shipped in.


Please read the following conditions before initiating a return:

  • Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
  • The return must be initiated within 30 days from when it was delivered.
  • Locus is not responsible for the cost associated with shipping your product back to our warehouse for a refund. 
  • At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.


To contact our customer support, click here.

 

EXCHANGES

We will always replace any products that are defective or damaged within 30 days of purchase. We also offer replacements for any items that may become defective during the warranty period. 

WARRANTY

For any product or part that may become defective within 180 days of delivery, we will offer a replacement - 100% free of charge (including return shipping if necessary).
If any product or part becomes defective after 180 days of delivery (while still within the product’s warranty period), we will offer a free replacement, and you will only have to cover the shipping cost.
If you are not happy with a replacement, you can also get a store credit.

 

WARRANTY PERIOD

Mousepads: 1-year manufacturer's warranty from the date of purchase (certain conditions do not fall under warranty claims).
Note: Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage, print imperfections 1mm or smaller, etc. The Warranty also does not cover any cosmetic packaging damage that may be caused through shipping of goods to customer.

Please contact customer support if you have any issues with our products.