1. "Can I cancel/change my order?"
Due to the nature of Amazon logistics, we sadly cannot cancel or edit orders after they are placed. 
2. "Do you guys plan to ship internationally?" 

We already do, click here for international shipping.

3. "Are the mousepads coated?"

No they are not coated.

5.  "How should I wash my mousepad?"

We recommend lightly scrubbing with a gentle soap and rinsing off in the shower/bathtub.

6. "Do you do custom orders?" 

Not at the moment unfortunately.

8. "Where are the mousepads made?"

They are currently manufactured in a vetted factory in China, but we are looking to move our supply chain to India and the US. 

7. "I ordered 2 mousepads, why did only 1 arrive?"

Due to the complexity of Amazon logistics, orders will occasionally arrive in two separate shipments and the second one should arrive soon after the first.

8. "How do you get your art?"

We look through thousands of illustrations and designs from artists to find the perfect pieces to license/commission for distribution. We then edit/tweak/combine the art in house to suit a mousepad format. We also directly commission art and design ideas from artists and graphic designers.  

7. "Are the mousepads waterproof?"

No, they are not water proof. 

7. "What is the surface like?"

Our new pads use a hybrid-control surface that's nearly identical to the artisan hien and aqua control 2.

Our Vector mousepad uses a soft cloth control oriented surface that is very similar to the qck and gsr-se.